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	1.	Como conservar más clientes (la amabilidad es la clave) [recurso electronico] / Ignacio Gómez Escobar. by Gómez Escobar, Ignacio e-libro, Corp Material type: Text; Format: electronic available online Publication details: [Santa Fe, Argentina] : [El Cid Editor \| apuntes], [2009] Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	2.	Satisfacción del cliente [recurso electronico] / Esteban Rodrigo. by Rodrigo, Esteban e-libro, Corp Material type: Text; Format: electronic available online Publication details: [Santa Fe, Argentina] : [El Cid Editor \| apuntes], [2009] Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	3.	Como implementar un sistema de gestión de la calidad en su empresa; procesos relacionados con el cliente [recurso electronico] / César Augusto de la Cruz Bovea. by Cruz Bovea, César Augusto de la e-libro, Corp Material type: Text; Format: electronic available online Publication details: [Santa Fe, Argentina] : [El Cid Editor \| apuntes], [2009] Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	4.	Métricas del marketing / Alejandro Domínguez Doncel ; Gemma Muñoz Vera by Domínguez Doncel, Alejandro Muñoz Vera, Gemma Edition: 2a ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: Spanish Publication details: Madrid: Alfaomega ; ESIC editorial, 2010 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (2)Call number: 658.80015 D673, ... Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (2)Call number: 658.80015 D673 2010, ... Place hold Add to cart (remove)
	5.	Los 100 errores del CRM : mitos, mentiras y verdades del marketing de relaciones / Pedro Reinares. by Reinares, Pedro Edition: 2a. ed. Material type: Text; Format: print ; Nature of contents: ; Audience: General; Language: Spanish Publication details: Madrid : Esic, 2009 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (2)Call number: 658.812 R364 2009, ... Place hold Add to cart (remove)
	6.	Mi primer libro de ventas / Carlos Alberto Sánchez Moreno by Sánchez Moreno, Carlos Alberto Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Editorial Lecat, [2015] Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.81 S194. Not available: Biblioteca Alba Lucia Corredor Gómez (Medellín): Checked out (1). Place hold Add to cart (remove)
	7.	Servicio con pasión : siete casos exitosos de servicio al cliente en América Latina / Gabriel Vallejo López y Fernando Sánchez Paredes by Vallejo López, Gabriel Sánchez Paredes, Fernando Series: Gerencia Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Carvajal Educación, 2013 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 V182. Place hold Add to cart (remove)
	8.	Cliente leal.com : cómo manejar las relaciones con los clientes en la nueva era del comercio electrónico / Frederick Newell y Gabriela Bayona Trejo, traducción by Newell, Frederick Bayona Trejo, Gabriela [Trad.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: México : Mc Graw Hill Interamericana, 2001 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 N544. Place hold Add to cart (remove)
	9.	Cómo brindar un servicio integral al cliente. Lo mejor de las estrategias Kaizen : desarrollo de un poderoso y funcional programa de servicio al cliente / Patricia Wellington y Ángela García Rocha, Traducción. by Wellington, Patricia García Rocha, Ángela Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : McGraw Hill, 1997 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 W452. Place hold Add to cart (remove)
	10.	Las claves de CRM. Gestión de relaciones con los clientes / Paul Greenberg by Greenberg, Paul Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Madrid : McGraw Hill, 2003 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 G798. Place hold Add to cart (remove)
	11.	Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonard L. Berry. by Berry, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Norma, 1996 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 B534 . Place hold Add to cart (remove)
	12.	Marketing al revés / George R. Walther, traducción Octavio Posada Salazar. by Walther, George R Posada Salazar, Octavio [tr.] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Mc Graw Hill, 1995 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.8 W237. Place hold Add to cart (remove)
	13.	La organización que actúa en función del mercado : cómo entender, atraer y mantener a los clientes valiosos / George S. Day by Day, George S Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Norma, 2000 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.8 D273. Place hold Add to cart (remove)
	14.	Customer experience : las claves de la experiencia de cliente en la era digital cognitiva / Juan Carlos Alcaide ; colaboración Cristina Almarza by Almarza, Cristina Series: Libros Profesionales de Empresa Material type: Text; Format: print ; Nature of contents: ; Literary form: Not fiction ; Audience: General; Language: spa. Publication details: Bogotá : Pozuelo de Alarcón, Madrid ; ESIC Editorial ; Alfaomega, 2019 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (1)Call number: 658.812 A346 2019. Lists: Últimas Adquisiciones Esp. en Gerencia. Place hold Add to cart (remove)
	15.	Código retail : lo que el management puede aprender del comercio minorista / Jacinto Llorca by Llorca, Jacinto Series: Colección. Ciencias empresariales. Área : Management Edition: 1a. ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Ecoe Ediciones, 2018 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (2)Call number: 658.81 L792 2018, ... Place hold Add to cart (remove)
	16.	Psicoterapia centrada en el cliente / Carl R. Rogers. by Rogers, Carl R Edition: Primera edición. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: España : Editorial planeta, 2023 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (1)Call number: 616.8914 R724 2023. Place hold Add to cart (remove)

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