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	1.	Marketing de fidelización : ¿cómo obtener clientes satisfechos y leales, bajo una perspectiva latinoamericana? / Alejandro Schnarch Kirberg. by Schnarch Kirberg, Alejandro Series: Colección: Ciencias administrativas. Área Mercadeo y ventas Edition: 1era. ed. Material type: Text; Nature of contents: ; Audience: General; Language: Spanish Publication details: Bogotá : Ecoe Ediciones, 2011 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (2)Call number: 658.83 S357 2011, ... Place hold Add to cart (remove)
	2.	Marketing relacional / Carmen Barroso Castro, Enrique Martín Armario. by Barroso Castro, Carmen Martín Armario, Enrique Material type: Text; Format: print ; Audience: General; Language: Spanish Publication details: Madrid : Esic Editorial, 1999 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (2)Call number: 658.812 B277 1999, ... Place hold Add to cart (remove)
	3.	Pricing : nuevas estrategias de precios / José de Jaime Eslava. by de Jaime Eslava, José Edition: 4a. ed. Material type: Article; Format: print ; Nature of contents: ; Audience: General; Language: Spanish Publication details: Madrid : ESIC Editorial, 2015 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (1)Call number: 658.816 D326 2015. Place hold Add to cart (remove)
	4.	Marketing contemporáneo / David L. Kurtz ; tr. Guadalupe Meza Staines, Martha Elsa Mauri Hernández, Magda Elizabeth Treviño Rosales ; rev tec. María de los Ángeles Ramos Solano, Roberto Garza-Castillón Cantú. by Kurtz, David L Meza Staines, Guadalupe [tr.] Mauri Hernández, Martha Elsa [tr.] Treviño Rosales, Magda Elizabeth [tr.] Ramos Solano, María de los Ángeles [rev tec.] Garza-Castillón Cantú, Roberto [rev tec.] Edition: 15e. ed. Material type: Text; Format: print ; Audience: General; Language: Spanish Publication details: México : Cengage Learning, 2012 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (2)Call number: 658.8 K969 2012, ... Place hold Add to cart (remove)
	5.	Creciendo en el servicio / J. Arturo Londoño F. by Londoño F., J. Arturo Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Medellín : Tiempo de mercadeo, 2010 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (2)Call number: 658.812 L847, ... Place hold Add to cart (remove)
	6.	CRM las cinco pirámides del marketing relacional : cómo atraer, vender, satisfacer y fidelizar clientes de forma rentable / Cosimo Chiesa de Negri by Chiesa de Negri, Cosimo Martín Armario, Enrique Material type: Text; Format: print ; Audience: General; Language: Spanish Publication details: Barcelona : Ediciones Deusto; 2005 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 C533. Place hold Add to cart (remove)
	7.	Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonard L. Berry. by Berry, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Norma, 1996 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 B534 . Place hold Add to cart (remove)
	8.	El servicio al cliente : Guía para mejorar la atención y la asistencia / Malcolm Peel by Peel, Malcolm [Autor] Series: Biblioteca empresarial Deusto Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: España Ediciones Deusto 1993 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 P374. Place hold Add to cart (remove)
	9.	Personalización masiva / Blas Gómez Gómez. by Gómez Gómez, Blas Edition: 2a. ed. Material type: Text; Format: print ; Nature of contents: ; Audience: General; Language: Spanish Publication details: México : Alfaomega, 2012 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (2)Call number: 658.812 G633 2012, ... Place hold Add to cart (remove)
	10.	Retener y fidelizar a los clientes en una semana Jane Smith by Smith, jane Series: Habilidades directivas Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Barcelona Gestión 2000 2002 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 S642. Place hold Add to cart (remove)
	11.	Eso no es asunto mío : atrévase como cliente a exigir un mejor servicio; y láncese como empresa a ofrecerlo / Peter Glen; Traducción: Jorge Enrique Wahanik. by Glen, Peter Wahanik, Jorge Enrique [Traductor] Series: Desarrollo Gerencial Edition: 1a Ed. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Bogotá : Editorial Norma, 1992 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 G558. Place hold Add to cart (remove)
	12.	Marketing de fidelización : cómo lograr clientes satisfechos, leales y rentables / Alejandro Schnarch Kirberg by Schnarch Kirberg, Alejandro Series: Edition: 2a. ed. Material type: Text; Nature of contents: ; Audience: General; Language: Spanish Publication details: Bogotá : Ecoe Ediciones, 2017 Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (3)Call number: 658.83 S357 2017, ... Place hold Add to cart (remove)
	13.	Marketing de servicios : Estrategias para turismo, finanzas, salud y comunicación / Cobra, Marcos ; traductor Germán Alberto Villamizar ; revisión técnica Alberto Narváez Rozo. by Cobra, Marcos Villamizar, Germán Alberto [traductor] Narváez Rozo, Alberto [revisión técnica] Edition: 2a. edición Material type: Text; Format: print ; Nature of contents: ; Literary form: Not fiction Language: Spanish Publication details: Santa Fe de Bogota, Colombia : McGraw-Hill, 2000 Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (1)Call number: 658.812 C657 2000. Place hold Add to cart (remove)

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