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1.
Marketing relacional / Carmen Barroso Castro, Enrique Martín Armario. by
Material type: Text Text; Format: print ; Audience: General;
Language: Spanish
Publication details: Madrid : Esic Editorial, 1999
Availability: Items available for loan: Biblioteca William Corredor Gómez. Sede Cosmos (Barranquilla) (2)Call number: 658.812 B277 1999, ...

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2.
CRM las cinco pirámides del marketing relacional : cómo atraer, vender, satisfacer y fidelizar clientes de forma rentable / Cosimo Chiesa de Negri by
Material type: Text Text; Format: print ; Audience: General;
Language: Spanish
Publication details: Barcelona : Ediciones Deusto; 2005
Availability: Items available for loan: Biblioteca Alba Lucia Corredor Gómez (Medellín) (1)Call number: 658.812 C533.

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