TY - BOOK AU - Hoban,Yvonne TI - English for the secretary: Instrumental english / SN - 9684224702 U1 - 428 21 PY - 1992///. CY - México : PB - Mc Graw-Hill, KW - Inglés KW - Idioma de negocios KW - Libros de texto para extranjeros KW - Enseñanza N1 - 1. Greeting callers -- 2. Filing -- 3. Incoming mail -- 4. Outgoing mail -- 5. Telephoning -- 6. Planning a meeting -- 7. Planning a business trip -- 8. Learning office procedures -- 9. Office training -- 10. Learning company operations -- 11. Letter writing ER -